Why work for Flex Pack?

Flex Pack offers a work environment characterized by teamwork, ethics and advancement opportunities. Together we work hands on creating practical alternatives to more traditional packaging materials. We offer a clean, safe and productive work environment.

What we offer:

Teammates enjoy a number of benefits and perks through employment at Flex Pack. Our benefits include:

• Paid Time Off available after a short introductory period
• 8 Paid Holidays
• A generous 401(k) match
• Affordable Health, Dental and Vision Insurance options (HSA and FSA eligible)
• Employer Paid Short Term Disability
• Employer Paid Basic Life Insurance with additional coverage options available
• Supplemental Benefits – Accident, Critical Illness and Hospital
• Employee Referral Program
• Casual Dress
• Career Advancement…and MORE!

Are you the right fit?

The people are the difference makers at Flex Pack. Our teammates are dedicated, hardworking and focused on delivering the best service and products in the industry. This might be the job for you if you:

• Are self-motivated and proactive
• Possess a can-do attitude
• Want to be challenged and are willing to learn new things
• Are able to make good decisions and adapt well to changes
• Work well in a fast-paced environment

Job Summary

The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Essential Functions:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Fields customer questions and complaints; when the issue is beyond the specialist’s knowledge, forwards to other appropriate staff.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Enters orders for established accounts and communicate with customers from quote request to shipping of product.
• Collects and enters orders for new or additional products or services.
• Responsible for assembling all job jackets – creating the jacket, printing out correct specifications, pulling sample retains from previous jobs
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Competency or Position Requirements:

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Confidence, patience, politeness, tact when dealing with difficult situations
• A team player that can handle pressure, multitask and prioritize tasks with the flexibility to handle changing priorities.
• Commitment to providing total quality work.
• Some experience with the product or service to which the specialist will be assigned is preferred.

Plus:

• Experience using Radius ERP.
• Bilingual in Spanish.